Privacy Policy Pertaining to the Website

This policy statement applies to the URL www.rhglenelg.com.au, and sets out the policies of Raine & Horne Glenelg relating to personal information provided to us, or collected by us, through this internet site. Unless you give your express consent otherwise, the following policies govern how Raine & Horne Glenelg handles your personal information and safeguards your privacy.

Information is directly collected from you by Raine & Horne Glenelg at three locations only on this internet site:

1. 'Market Opinion Request'. When you request a market opinion you will be asked to provide some personal details for the purposes of the request which is forwarded to the relevant person. At no stage is this information stored in a database.
2. 'Email Alerts'. When signing up for email alerts you will be required to provide a valid email address. This address is stored along with your search criteria in order to send property update information.
3. 'Contact Us'. If you have queries regarding any of our services or anything on this internet site, you may request that we contact you with further information by providing your contact details. At no stage is this information stored in a database.

The information collected from you in accordance with the above procedures when you use any of the above facilities, where specified, is stored in a computer database at the premises of Raine & Horne Glenelg located in Glenelg. The database storing information regarding is only accessible by specifically authorised staff of Raine & Horne Glenelg, and is password protected. Similarly, the database storing information regarding queries lodged through 'Contact Us' is only accessible by specifically authorised staff.

No hard copies of information collected as set out above are created or stored by Raine & Horne Glenelg

In addition to that information which you voluntarily provide to Raine & Horne Glenelg while using this internet site, Raine & Horne Glenelg maintains server logs regarding visits made to this internet site. Most internet sites maintain such server logs, and Raine & Horne Glenelg analyzes such logs in an effort to constantly improve the value of materials on the site. The server logs DO NOT contain personally identifiable information and Raine & Horne Glenelg DOES NOT make any attempt to link the traffic information on the site with the individuals who actually visit the site.

Certain staff of Raine & Horne Glenelg will be authorised from time to time to access the information collected from or about you for the purposes of using it as set out in this Privacy Policy, or otherwise for lawful purposes. Access to such information is protected by passwords which will only be given to those staff who have been authorised and who have also been provided with the Raine & Horne Policy for Management of Personal and Sensitive Information.

Raine & Horne Glenelg has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

All information that you submit to us on this site is transmitted directly to our internal database server. We take measures to protect this information while it is stored, including:

1. Utilising a 'firewall' to protect our internal computer systems and your stored personal information. A 'firewall' is a barrier to unauthorised users to prevent access to our systems. Our firewall consists of a password system.
2. Monitoring system activity logs to identify any unusual activity resulting from authorised and/or unauthorised individuals accessing our systems or making changes to stored information.

Raine & Horne Glenelg will not disclose any personal information without your consent unless:

1. such information must be provided in order to answer any of your queries submitted to this site or otherwise to provide you with a service which you have requested from us; or
2. such information is required by law to be disclosed.

In the event that it is necessary to provide you with a service which you have requested from us, we may need to provide your personal information to an overseas entity. When doing so we will use reasonable commercial endeavors to ensure that your personal information is not misused by the recipient. Raine & Horne Glenelg may also use your personal information for Direct Marketing purposes - please refer to the section on Direct Marketing set out below. Raine & Horne Glenelg DOES NOT use your personal information for the purposes of marketing, other than Direct Marketing in accordance with the following section.

When you register as a user of this site, you may be asked whether you wish to receive any direct marketing information from Raine & Horne Glenelg. If you are receiving marketing information and do not wish to receive this information any longer, please email us at enquiries@rhglenelg.com.au and ask to be removed from the marketing list. We will notify you of our receipt of your request and we will use commercially reasonable efforts to remove your name from the marketing list, as requested, within five (5) working days from the date of receipt of your request.

Please send us an email at enquiries@rhglenelg.com.au if you wish to obtain a record of any information we may have collected from or about you during your visits to our site.

If you have any further questions regarding this Privacy Policy, a problem with this site or wish to make a complaint, please contact us at enquiries@rhglenelg.com.au . If Raine & Horne becomes aware of any concerns or problems we will take those matters raised seriously and will work to address your concerns.

Raine & Horne Glenelg reserves the right to modify or amend this Privacy Policy at any time and for any reason without notice.

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