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Privacy Policy Pertaining to the Website

This policy statement applies to the URL www.rhglenelg.com.au, and sets out the policies of Raine & Horne Glenelg relating to personal information provided to us, or collected by us, through this internet site. Unless you give your express consent otherwise, the following policies govern how Raine & Horne Glenelg handles your personal information and safeguards your privacy.

Information is directly collected from you by Raine & Horne Glenelg at three locations only on this internet site:

1. 'Market Opinion Request'. When you request a market opinion you will be asked to provide some personal details for the purposes of the request which is forwarded to the relevant person. At no stage is this information stored in a database.
2. 'Email Alerts'. When signing up for email alerts you will be required to provide a valid email address. This address is stored along with your search criteria in order to send property update information.
3. 'Contact Us'. If you have queries regarding any of our services or anything on this internet site, you may request that we contact you with further information by providing your contact details. At no stage is this information stored in a database.

The information collected from you in accordance with the above procedures when you use any of the above facilities, where specified, is stored in a computer database at the premises of Raine & Horne Glenelg located in Glenelg. The database storing information regarding is only accessible by specifically authorised staff of Raine & Horne Glenelg, and is password protected. Similarly, the database storing information regarding queries lodged through 'Contact Us' is only accessible by specifically authorised staff.

No hard copies of information collected as set out above are created or stored by Raine & Horne Glenelg

In addition to that information which you voluntarily provide to Raine & Horne Glenelg while using this internet site, Raine & Horne Glenelg maintains server logs regarding visits made to this internet site. Most internet sites maintain such server logs, and Raine & Horne Glenelg analyzes such logs in an effort to constantly improve the value of materials on the site. The server logs DO NOT contain personally identifiable information and Raine & Horne Glenelg DOES NOT make any attempt to link the traffic information on the site with the individuals who actually visit the site.

Certain staff of Raine & Horne Glenelg will be authorised from time to time to access the information collected from or about you for the purposes of using it as set out in this Privacy Policy, or otherwise for lawful purposes. Access to such information is protected by passwords which will only be given to those staff who have been authorised and who have also been provided with the Raine & Horne Policy for Management of Personal and Sensitive Information.

Raine & Horne Glenelg has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

All information that you submit to us on this site is transmitted directly to our internal database server. We take measures to protect this information while it is stored, including:

1. Utilising a 'firewall' to protect our internal computer systems and your stored personal information. A 'firewall' is a barrier to unauthorised users to prevent access to our systems. Our firewall consists of a password system.
2. Monitoring system activity logs to identify any unusual activity resulting from authorised and/or unauthorised individuals accessing our systems or making changes to stored information.

Raine & Horne Glenelg will not disclose any personal information without your consent unless:

1. such information must be provided in order to answer any of your queries submitted to this site or otherwise to provide you with a service which you have requested from us; or
2. such information is required by law to be disclosed.

In the event that it is necessary to provide you with a service which you have requested from us, we may need to provide your personal information to an overseas entity. When doing so we will use reasonable commercial endeavors to ensure that your personal information is not misused by the recipient. Raine & Horne Glenelg may also use your personal information for Direct Marketing purposes - please refer to the section on Direct Marketing set out below. Raine & Horne Glenelg DOES NOT use your personal information for the purposes of marketing, other than Direct Marketing in accordance with the following section.

When you register as a user of this site, you may be asked whether you wish to receive any direct marketing information from Raine & Horne Glenelg. If you are receiving marketing information and do not wish to receive this information any longer, please email us at enquiries@rhglenelg.com.au and ask to be removed from the marketing list. We will notify you of our receipt of your request and we will use commercially reasonable efforts to remove your name from the marketing list, as requested, within five (5) working days from the date of receipt of your request.

Please send us an email at enquiries@rhglenelg.com.au if you wish to obtain a record of any information we may have collected from or about you during your visits to our site.

If you have any further questions regarding this Privacy Policy, a problem with this site or wish to make a complaint, please contact us at enquiries@rhglenelg.com.au . If Raine & Horne becomes aware of any concerns or problems we will take those matters raised seriously and will work to address your concerns.

Raine & Horne Glenelg reserves the right to modify or amend this Privacy Policy at any time and for any reason without notice.

Do Not Call Website https://www.donotcall.gov.au/

TERMS OF USE

Welcome to rhglenelg.com.au. This website is operated by Real Homes Pty Ltd, trading as Raine & Horne Glenelg (We, Us or Our) and contains:

• information provided by Raine & Horne Glenelg, and
• links to other web sites which are not operated by Raine & Horne Glenelg

Your access to and use of information and services contained on this website is conditional on you accepting the following terms and conditions of use and any other terms contained on this website. We reserve the right to amend, change, alter, and delete these terms and conditions without notice.

The information contained on this website has been prepared for your convenience. Your use of this website and material from this website is at your own risk. We make no warranties that the information appearing on this website is reliable, complete, accurate or up-to-date. The information on this website is subject to change.

To the extent permitted by law, Raine & Horne and its officers, employees or agents will not be liable in any way (including for negligence) for any loss, damage, costs or expenses suffered by you or claims made against you through the use of:

• (a) the website
• (b) the services or the information contained on this website. This includes without limitation:
• (i) the BOSS system
• (ii) any other application services provided on the website
• (iii) any forms or guidelines available on the website
  It is the responsibility of the user to independently verify the information made available on the website
• (c) any failure to provide the website. Raine and Horne does not promise that the website will be made available without disruption,
• (d) any information, products or services supplied, offered to be supplied or advertised through the website or on any website linked to this website. This includes without limitation the following services which are available through links from the website:
• (i) Pay Card
• (ii) Bid vid
• (iii) Home Hound

To the extent permitted by law, all warranties, conditions and representations about the website or Raine & Horne’s products or services, the accuracy or timeliness of the material provided on this website, the product and services advertised, offered or supplied via the website are excluded.

Where any legislation implies a condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included. However, our liability will be limited for a breach of that condition or warranty to one or more of the following at our election:

• (a) if the breach relates to goods,
• (i) the replacement of the goods or the supply of equivalent goods;
• (ii) the repair of the goods,
• (iii) paying the costs of replacing the goods or of acquiring equivalent goods or
• (iv) paying the cost of having the goods repaired;
• (b) if the breach relates to services,
• (i) supplying of the services again or
• (ii) paying the cost of having the services supplied again.

• (a) the information on the website

  We do not assume liability or responsibility for any errors or omissions on this website. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.

• (b) Exposure to risks to computer system

  You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

  We and any other party involved in creating producing, or delivering this website, will not be liable for any direct, incidental, consequential, indirect or punitive damages, costs, loss of data, customer losses, loss of profits or economic losses or liabilities whatsoever arising out of your access to, or use of, this website. We do we accept responsibility for any interference or damage to your own computer system which arises with your use of this website or any linked website.

You indemnify us and our officers, employees, agents and related bodies corporate from and against all actions, claims, suits, demands, damages, liabilities and costs arising our of or in connection to the use of the website, the services by you or someone using your member identification and password.

The links to other websites are provided for your convenience and may not remain current or be maintained. We:

• do not review, approve, recommend or endorse linked websites or the materials or information on those linked websites in any way unless and to the extent stipulated to the contrary
• make no warranty in relation to the material contained on those linked sites
• are not responsible for the content of linked sites or any off-site pages linked to this site.

You access those linked sites and use the products and services made available at those sites solely at your own risk. You do not hold us liable for your access, use or reliance on the linked websites.

No data transmission over the Internet can be guaranteed as totally secure. Whilst we serve to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

You must:

• (a) comply with all directions issued by us in relation to the use of your identification and password to parts of the website or the services and keep your password securely
• (b) notify us immediately if you become aware that your password has been compromised or is known to a third party or there has been unauthorized use of your identification and password so we can take steps to deactivate your member identification.

Some of the information that you provide us about yourself is subject to our Privacy Policy. For more information on this please see our Privacy Policy. You agree that these terms of conditions of use are governed by the laws in the State of South Australia, Australia.